Link to reply Post: I signed up to a discounted membership offer back in July and cancelled immediately via the 'Cancel Subscription' bit on their website so that it would not automatically renew. I always do this with any dating sites, as I do not want to keep paying if I discover the website isn't right for me. I have never had an issue with any other dating site. My Spectrum Singles membership ended in September and I lost access to the extra parts of the website posting on forums, sending messages to other members, etc.
It was actually a few days before my membership was due to end so technically I paid for several days of service that I never received. However I had no intention of renewing the membership, so I wasn't too bothered. I did send an email to Spectrum Singles pointing out this error, but never received a reply. I have sent them several emails asking why since my membership and access ended last autumn , but have never had a reply for those either.
I have contacted my bank and they have 'stopped' payments, which basically means the money leaves my account each month, but the bank then refunds it a day or so later. The bank has not been able to get hold of them to cancel this. I am lucky that I work in finance and have family that work in both IT security so can trace certain activity on websites and law as a back up in case I do have to take them to court , but I appreciate many customers will not be in this position.
Spectrum Singles do appear to be taking advantage of people who are disabled to varying degrees I consider myself to be at the higher functioning end of the spectrum and what they are doing is disgusting. I would seriously recommend that people stay far away from this website until they have been fully investigated. Hi Sudoko, Please read my response below to Jesse. I sincerely apologize that you continue to be charged a membership fee.
Please, please, please send me a message on the Spectrum Singles Facebook page so I can resolve this for you. This is the quickest way to contact me. We will certainly refund you for any charges you have incurred since canceling your account and cancel the reoccuring subscription with our third-party processor to ensure future charges do not continue. We don't want anyone paying for a service they are not using. As I menioned to Jesse in a prior post, my husband passed away and I completely crashed and burned for awhile.
However, I understand that is not anyone else's concern. If you look around in other groups online, you will see I have always been very active in our community. In fact, I would like to attend one of this group's Meetup events so I can meet all of you personally, as I too live in Los Angeles County. I would love to hear any feedback or suggestions all of you may have for the site to improve it.
As I mentioned to another member here, we are in the final stages of completely redesigning the site. One of the major flaws we identified was how difficult and confusing it was to cancel a membership and delete a profile.
In the new version of the site, it is now clear and easy to cancel a paid subscription and delete a profile. Additionally, we are working on hiring members of our community to help with everything from customer service, to billing, to marketing, etc. Again, I apologize for your experience. Hope to hear from you soon.