Here is a closeup of the screen for a Bold on a 3G network: Note the uppercase letters on both. If the "G" or "EDGE" is not uppercase, this indicates that the devices are in range of an area with limited coverage. Phone calls and texting will work, but data like web browsing and BES mail delivery will most likely not. As of January 1, , no new BES accounts are being created. The 3G network is faster; Indianapolis and Bloomington users should see that level of service.
Following is a table of network status indicators for those models: The letters should be upper case; in some cases, lower-case versions of the same letters indicate more limited options, as indicated in the table below: See the following image for an example of how the status indicator may appear on your screen: If the date and time are incorrect, fix them, and then test to see if you can send or receive email. If the date and time are correct, or if you have problems after fixing them, continue troubleshooting.
Restart Restart your device. Once it has restarted, test to see whether you can now send and receive email. If you cannot, continue troubleshooting. Check network settings To check the network settings on most models: Click the Options icon, and then click Network or Network Settings. In the "Radio" field, verify that the value is set to On.
In the "Roaming" field, verify that the correct country is displayed. Verify that the "Status" is active, and then click the trackwheel. A menu will appear. Click Register Now and verify that the registration request is sent. If you are unable to register the handheld or connect to the network, or do not have the correct options displayed in the "Roaming" or "Status" fields, contact your service provider. If these settings are all correct, and you are able to register your BlackBerry, continue troubleshooting.
Disconnect from the BlackBerry network Remove the device battery for about five minutes to ensure a complete disconnect from the BlackBerry network.
This causes a hard reset, forcing the network to register the device as a new device on the network. This is a common fix for coverage areas in which you normally have a connection and can send and receive email, but are now having trouble see the charts above to determine coverage areas. Make sure Redirect incoming messages to your handheld is checked. From the BlackBerry handheld Open the messages screen and select Options.
On the Email Settings screen, choose Folder Redirection. For mail messages to be received, the Inbox folder must have a checkmark next to it. Sent Items is checked by default and will not affect mail delivery. If your device is still not able to send or receive email, contact the Support Center or your BlackBerry provider.
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