Site collection web analytics reports not updating. Troubleshooting SharePoint 2013 Web Analytics.



Site collection web analytics reports not updating

Site collection web analytics reports not updating

The rename comes at a time when Microsoft moved the analytics functionality to be a part of the search component. This is a troubleshooting guide that will give you an overview of all the different components for the analytics, hopefully aiding in identifying where the break down is inside of the process. Ensure that there is traffic to the site, not just from administrative users. In some cases, SharePoint will not log administrative accounts page requests.

If this is the case, browse the site with a non-administrative or non-service account and make sure to traverse the sites content pages and libraries and lists.

Make sure Alternate Access Mapping is configured correctly. SharePoint Server Ensure that Reporting is turned on. Look for Reporting, not Reporting Service. Configure usage and health data collection: Ensure that Enable usage data collection is enabled. Check under the Events to Log: Ensure that Enable health data collection is enabled. Check their jobs schedule: Check if those two jobs are failing: While still on the same screen where we checked the schedule, go to Job History on the left.

If you look at the view and it says Service change it to Failed Jobs. Go through the failed jobs and look to see if you see the two jobs listed above.

Since the search function now does the Analytics, it is vital that the site collection is crawled and search results are coming up fine on the site. Now you should be on the Search Service Application: On the left side of the page, look for Content Sources under Crawling.

Select it to go to the Search Service Application: Mange Content Sources page. Make sure if the site is httpS that it is httpS in the box as well. After we made sure search is set up correctly, make sure that the site is returning results when you run a do a search on the site. So, after checking all of those components, we will need to dig deeper to find out what is going on with the Analytics.

Usage File Creation typically found C: If there is no file being created in here then the site is not listening for page requests.

If there is no file in here being generated make sure the site has some traffic to it, so browse the site, and check the folder periodically. The Event Store typically found at C: In some cases, you can navigate directly from there to folder, but in other cases you cannot and will have to find it manually.

Usually, I run a search for this folder by searching the computer for Analytics or EventStore. Once you find the event store, we want to make sure that it is creating folders with data in them. The folders are names based on their date. Inside the folders, you should find some.

Not everything that gets passed from the RequestUsage folder gets put into the Event Store data files. Some of the information does get filtered out. To do this open up SQL and create a new query your logging database.

We want to see if this is getting updated every five minutes by the data import timer job, so re-run the query below every five minutes to check for an increase in the row count.

Reviewing each competent can determine a point of failure in the process and focus on fixing the broken component.

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Site collection web analytics reports not updating

The rename comes at a time when Microsoft moved the analytics functionality to be a part of the search component. This is a troubleshooting guide that will give you an overview of all the different components for the analytics, hopefully aiding in identifying where the break down is inside of the process.

Ensure that there is traffic to the site, not just from administrative users. In some cases, SharePoint will not log administrative accounts page requests. If this is the case, browse the site with a non-administrative or non-service account and make sure to traverse the sites content pages and libraries and lists.

Make sure Alternate Access Mapping is configured correctly. SharePoint Server Ensure that Reporting is turned on. Look for Reporting, not Reporting Service. Configure usage and health data collection: Ensure that Enable usage data collection is enabled.

Check under the Events to Log: Ensure that Enable health data collection is enabled. Check their jobs schedule: Check if those two jobs are failing: While still on the same screen where we checked the schedule, go to Job History on the left. If you look at the view and it says Service change it to Failed Jobs. Go through the failed jobs and look to see if you see the two jobs listed above. Since the search function now does the Analytics, it is vital that the site collection is crawled and search results are coming up fine on the site.

Now you should be on the Search Service Application: On the left side of the page, look for Content Sources under Crawling. Select it to go to the Search Service Application: Mange Content Sources page. Make sure if the site is httpS that it is httpS in the box as well.

After we made sure search is set up correctly, make sure that the site is returning results when you run a do a search on the site. So, after checking all of those components, we will need to dig deeper to find out what is going on with the Analytics.

Usage File Creation typically found C: If there is no file being created in here then the site is not listening for page requests. If there is no file in here being generated make sure the site has some traffic to it, so browse the site, and check the folder periodically. The Event Store typically found at C: In some cases, you can navigate directly from there to folder, but in other cases you cannot and will have to find it manually.

Usually, I run a search for this folder by searching the computer for Analytics or EventStore. Once you find the event store, we want to make sure that it is creating folders with data in them. The folders are names based on their date. Inside the folders, you should find some. Not everything that gets passed from the RequestUsage folder gets put into the Event Store data files.

Some of the information does get filtered out. To do this open up SQL and create a new query your logging database. We want to see if this is getting updated every five minutes by the data import timer job, so re-run the query below every five minutes to check for an increase in the row count.

Reviewing each competent can determine a point of failure in the process and focus on fixing the broken component.

Site collection web analytics reports not updating

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3 Comments

  1. Each file seems to have a 1 megabyte size limit before a new. So the next day, I checked my data and was ecstatic to see real numbers in place of zeros for the day before, telling me that all was well again. The rename comes at a time when Microsoft moved the analytics functionality to be a part of the search component.

  2. J Since all seemed ok at this point, I turned to trusty Mr. Check under the Events to Log:

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