Clearly this is a problem, but one that can usually be easily resolved. All Kindle devices have wireless connectivity. To deal with wireless connectivity issues, begin by checking the strength of the signal. This is found in the top-right corner of the display on all models, and will also indicate your connection type.
You may find that restarting the device will help see below. Some Kindles have 3G, however. If your problem is with connecting to the 3G network, first check the Kindle 3G coverage map which should help you determine whether a 3G signal should be available to you or not.
Next, check your battery. If it is low, then you will need to charge before proceeding. Restarting your Kindle may help here — see the next section for details. Remember that it can take a few moments for your Kindle to connect to a network after you switch it on.
Help — My Kindle Has Frozen! An unresponsive Kindle is particularly frustrating. Restarting your device may help, but you should begin by charging it so that the e-reader has a full battery before proceeding. To restart the Kindle whichever model hold the power button until the device powers down. Leave it for few moments before repeating the action to boot it back up. Be aware that the problem that caused the freeze may need resolving, so the reboot may be slow.
Another option is to install the latest update. Updates can be downloaded from Amazon and installed by connecting your Kindle to your computer via USB and dragging the downloaded file to your Kindle. For serious freezing issues, you may need to reset your device. From a frozen Kindle, this is done by depressing the power switch for seconds. Be aware, however, that this action will wipe your device, so you will need to login and resync all of your content.
This step should only be taken in the event that no other fix works. Well, we should start with the obvious. To keep your Amazon Kindle battery up, you should charge it whenever the battery is low. This will mean keeping an eye on the battery level in the top-right corner, of course, but this should allow you to fall into a routine of charging every few days or so.
Other Kindle Troubleshooting Tips The majority of issues with the Kindle e-readers can be fixed with a hard reset, as described above. However, one or two cannot. For instance, problems with your payment method or your user account password will need to be dealt with by signing into the Manage Your Kindle page at Amazon, where you can make the necessary checks to ensure your details are all correct.
All you will need to do is to make another attempt at the sync or purchase you were trying to make on your Kindle, updating any changed details on your device to correspond with those on your account page. Thanks to the eBook revolution that has swept over us now, we now have peaks to scale. Read More — this is a quick way of determining if there are any problems. The main reason for this is that the e-ink devices are so much easier to use, and simpler to fix; after all, they do much less, and in many ways are single-purpose devices, unlike the multipurpose Kindle Fire.