If you are a registered customer, you can also follow your delivery by signing in to your account and selecting My Account, followed by Order Status.
Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, follow the link provided and choose from a range of options including: We will do our best to keep delays to a minimum Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.
Please note that free shipping will be applied to your order on the payment page. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase for example a gift order then the person who signs for the package confirms receipt and is accountable for the package.
UPS can deliver an order to certain destinations without collecting a signature. If this option applies to your shipping address, the signature opt out will be set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that Casual Clothing can leave your package s outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery.
Please be aware, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate. All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Please retain proof of sending, in case of a dispute. All items must be returned unused, in their original condition and from the country that the order was delivered to. Underwear and swimwear should be tried on over underwear. When you try them on, stand on a carpeted surface to protect the soles.
Repeated returns We offer a flexible returns policy to make your online shopping experience even easier. However, customers returning items repeatedly may be refused at our discretion. If you have any inquiries regarding items not found on the website, please contact us. You are always welcome at our shop Casual Clothing located in: Ryesgade 86a in Copenhagen. All taxes are included in the prices you see on the website.
The prices are at the going rate. When purchasing goods from Casual Clothing, all agreements are made in Danish or English. It is not possible to see previous orders when logging on to our web shop. If you wish to receive a copy of your order confirmation please let us know by sending an e-mail to: The shipment is insured and you will receive a tracking number by e-mail so that you can track your order at all times.
Delivery time is working days. We ship to all countries. When using bank transfer, you are not protected by the charge back.
The amount will be withdrawn from your payment card, when your order is shipped from casualclothing. You will never pay more than what you agreed to when you made the purchase. Your right of cancellation is activated the day you receive your order. We warrant that the product will be delivered undamaged in the quantities ordered and the product will conform to the manufacturer's latest published instructions as set out on the site or in our product material at the time of your order.
The product is intended to be used strictly in accordance with the manufacturer's latest published instructions as set out on the site or as on the product itself. It is your responsibility to ensure that you use the product strictly in accordance with those instructions. Before delivery we may make minor adjustments to material, color, weight, measurements, design and other features to the extent that they are reasonable.
We try very hard to deliver products in excellent condition. However, if you tell us that the product is faulty, you agree to keep the product in its current condition available for us to inspect within a reasonable time.
In order to provide you with any remedies for a faulty product, we may need your assistance and prompt provision of certain information regarding the product, including you specifying with reasonable detail the way in which it is alleged that the product is damaged or defective; and you providing us with the delivery note number and such other information as we reasonably require.
Casual Clothing Web shop Copenhagen Denmark You can also cancel your purchase by either declining to receive the package, or by delivering it in person to the address listed above. The amount you have paid will be credited to your card or transferred to your bank account when we receive the product. Your only expense when returning a product is the price of postage.
You must enclose a copy of your order confirmation. It is not a demand, but the expedition will be faster if you fill out the note enclosed to inform us why you wish to return the order. Is it a refund, a different size or another model? Depending on the matter, this includes a refund, repairs, an exchange, or having a purchase repaired.
You must address your complaint within reasonable time. A two month period will always be considered a reasonable period of time. If it is a just claim, we will refund your reasonable postage expenses. Casual Clothing Web shop Copenhagen Denmark When you make a return, please provide us with a detailed explanation, regarding the issue of the matter.
We expect that you return our products in a secured package. Keep a receipt of your postage expenses, so that we can make a refund. You can reach us by phone or e-mail.